I will say, that if it were my establishment, even if I couldn't fix the big problem with the card, I would have welcomed us, been friendly, tried to fix the problem, and at the very least, set us up on a couple of lanes to bowl for a few games so that we didn't come all the way there for nothing. The only reason I would even go back is if they actually fix the gift card, it's not like we could go spend it somewhere else!
She and the manager whom I spoke with on Tuesday both apologized profusely and wanted to "make it right", asking for another opportunity to "wow our socks off" and "show us how great they can be". They reloaded all of the money to the card, and are additionally providing us with a specialty pizza, and sodas when we go back in, to help make up for the lost time and the additional drive to town.
We agreed to give it a shot, so we are going to call the night before or the morning of our next visit so that she can make sure there are no hassles (that will be the first test, whether someone answers the phone!). I'm sure we will have a good time, and I will post a new blog after the visit to catch everyone up!